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Data protection

We take the protection of your data very seriously, which is why we treat it confidentially in accordance with the applicable data protection legislation and our own data protection declaration. 

Our privacy policy applies to anyone visiting our websites:

  • www.livingsolutions.lu
  • www.homely.lu
  • www.innogest.lu

For the purpose of providing the Service, Living Solutions sarl collects personal data within the following conditions.

The Users expressly agree that they have read this Privacy Policy carefully, that they have understood its meaning and are thus perfectly informed of and expressly accept its content.

2. Data Collected

When the Users use the Service, Living Solutions may ask the Users to provide for example:

– Contact information such as name, first name, telephone number, e-mail address, etc.;
– Information regarding a User’s property or property it intends to acquire or rent, such as its location, surface area, number of rooms, etc.;
– Information regarding a User’s status, such as its marital status, number of children, etc.;
– Information regarding a User’s financial position including net revenues, marginal income tax rate, down payment available to contract a loan, etc.;
– Information regarding a User’s willingness to sell or acquire a property.
– Information regarding a User’s opening and reading of an email or its attachments.
– If Living Solutions is engaging with the User in discussions related to its real estate brokerage, management or investment services, all information provided by the Users may be stored.

Living Solutions sarl may also collect personal data of users surfing on Living Solutions’s website, such information regarding the Users’ mobile device. For the purpose of this Privacy Policy, it is understood that such users are referred to as “Users” when relevant.

In this Privacy Policy, the personal data as mentioned above are referred to as the “Personal Data”.

3. Use of Data

3.1 Purpose

Living Solutions sarl uses the Personal Data collected for the following purposes:

  • Identification and authentication of the Users when such Users access the Service;
  • Providing the Service to the Users as well as customer support;
  • Respond to your requests, resolve disputes and/or troubleshoot problems;
  • Improving the quality of the Service provided;
  • Market research purposes, e.g., measurements of traffic and usage trends;
  • Marketing and advertising Living Solutions sarl products and services (and those of third parties) to you that Living Solutions sarl believes may be of interest to you. If you prefer that we do not send you these messages, please see articles 5 and 6 below on your choices regarding your Personal Data to learn how to opt-out. Living Solutions sarl requires explicit consent before sending any general marketing email.
  • Improve financial models or make predictive analytics, all of which may or may not be disclosed to third party or publicly.
  • Billing purposes, if applicable.
  • Platform and user security.
  • Generate Anonymized Data to support later purposes. Anonymized Data shall not contain any information making the User directly identifiable. Living Solutions sarl Service may provide URL links towards third-party websites. Living Solutions sarl is not responsible for the manner in which these third-party websites handle any personal data that may be disclosed to them. The Users are invited to refer to the appropriate third-party website’s privacy policy in order to verify how their personal data are used by such third- party website.

3.2 Storage of Data

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

3.3 Retention duration

In order to maintain a high quality Service the data retention duration is linked to the purpose of business in respect with the guidelines of the Commission Nationale de Protection des Données in Luxembourg

3.4 Data origin

As a general principle, the Data is provided by the Users explicitly or implicitly through their interactions with Living Solutions sarl , such interactions can be, online browsing, emails, oral or written communication. Living Solutions sarl might also complete this Data with publicly available information about the Users when such information is relevant to the Service, or with information it has received mandates by the Users to retrieve.

4. Cookies

Cookies are small amounts of data sent on the Users’ and any Living Solutions sarl website user’s browser and stored on their hard drive that may not allow identification of the party receiving the cookies, unless such party has already provided Living Solutions sarl with personal information allowing such identification.

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

The Users or any user of Living Solutions sarl website may set their browser parameters in order to select the types of cookies they wish to receive or not receive from Living Solutions sarl. Living Solutions sarl specifically warns about the potential failure of the Service without cookies.

5. Marketing Preferences

Living Solutions sarl may use the Users’ Personal Data to contact the Users to discuss the Service or to contact the Users or send the Users information concerning Living Solutions sarl and/or its products and services and/or promotional activities via newsletters, messages, calls and letters to the e- mail address, telephone number or postal address provided by the Users. By accepting this Privacy Policy, the Users thus expressly accept that Living Solutions sarl uses the e-mail address, telephone number or postal address provided by the Users in order to contact the Users for the purposes above.The Users may opt out of being contacted by Living Solutions sarl through automatized systems at any time by using the opt-out link provided in any newsletter sent to the Users or by contacting Living Solutions sarl in this regard at the following e-mail address: hello@livingsolutions.lu.

6. Rights of the Users

You are entitled to:

• Ask us not to process your Personal Data. We may retain your data on legitimategrounds, e.g. to ensure our contractual rights in the event of a mandate.
• Request Living Solutions sarl to provide the Users, free of charge, with all of the Users’ Personal Data stored by Living Solutions sarl.
• Update your records at Living Solutions sarl to keep their information accurate. • Know the processing applied to the Data as disclosed above. Living Solutions sarl undertakes to provide the Users with such list within a reasonable timeframe of maximum one month when the data is easily recoverable.

You can also exercise those rights at any time by contacting us at hello@livingsolutions.lu

Users are warned that they must provide Living Solutions sarl with proper identification means ensuring that their claims over the Data are legitimate. Preferably use the email address you used on Living Solutions sarl to contact us, or identity documents for contractual information.

7. Contact

The Users can contact Living Solutions sarl for any questions concerning this Privacy Policy at hello@livingsolutions.lu or by postal mail at
Living Solutions sarl
65 rue des Bruyères
L-1274 Howald

8. Miscellaneous

This Privacy Policy shall be governed and construed in accordance with the laws of the Grand-Duchy of Luxembourg. The courts of the judicial district of Luxembourg-City have exclusive jurisdiction in relation to any dispute arising out of or in relation with this Privacy Policy.

The Users are informed that they have the right to lodge a complaint to the Supervisory Authority , the Commission Nationale de Protection des Données at https://cnpd.public.lu/en/particuliers/faire-valoir/formulaire-plainte.html.